DEAR MAUSER CUSTOMERS,
The safety of our customers and hence of our products is our highest priority. Therefore, we do not make any compromises at the slightest suspicion of a product risk and act consequently in your interest. For this reason we are voluntarily recalling rifles of the MAUSER 18 series in caliber 6.5x55 SE. You can check whether your rifle is affected by the voluntary recall here by entering the serial number of your rifle:
We will be happy to help you with your Mauser product complaint. The quickest way for us to help you is to contact the right person directly.
HAVE YOU PURCHASED YOUR PRODUCT DIRECTLY FROM MAUSER.COM WITHIN THE LAST 2 YEARS?
1. Contact our service department by email (email@example.com) or telephone (+49 75 626 189 471) and register your complaint. Please state your order number as well as the name in the order, and briefly describe the defect of your product and send pictures if possible.
2. Our customer service will then send you a prepaid DHL shipping label via email, which is addressed to our service department.
3. Pack your product and the completed return receipt securely in a package and drop it off at a DHL shop of your choice. Please clean your product before returning it to us.
4. Our customer service will contact you as soon as our service department has processed your claim.